The hotel offers amenities for your comfortable stay and unforgettable experiences
Crisis Management
“I experienced a medical emergency during my stay, and the staff went above and beyond to assist my family, showcasing their commitment to guest safety and support.” view full review
Delicious Breakfast
“The breakfast offered a fantastic selection of tasty items and beverages, making it a delightful start to each day of our stay.” view full review
Comfortable Rooms
“My room was mostly quiet and well-kept, providing a calm environment for rest, although I encountered some noise from a neighboring room.” view full review
Ample Parking
“The parking situation was excellent, with plenty of spaces available, making it easy to come and go throughout our visit.” view full review
General
No smoking on site
Parking
Safe deposit box
24-hour reception
Express check-in/ -out
Pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Elevator
Vending machines
Smoke detectors
Fire extinguishers
Key card access
Sports & Fitness
Fitness center
Services
Housekeeping
Laundry
Stores/Commercial services
Business
Business center
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cribs
Spa & Leisure
Seasonal outdoor pool
Sun loungers
Sun terrace
Leisure/ TV room
Room features
Free Wi-Fi in rooms
Air conditioning
Heating
Soundproofed rooms
Sitting area
Patio
Garden furniture
Tea and coffee facilities
Ironing facilities
Bathroom
Free toiletries
Sink
Media
Flat-screen TV
AM/FM alarm clock
Room decor
Carpeted floor
Show more
Location
1150 Riverdale St.,
West Springfield,
Massachusetts,
United States of America,
01089,
Massachusetts
Map view
1150 Riverdale St.,
West Springfield,
Massachusetts,
United States of America,
01089,
Massachusetts
City landmarks
Museums
Springfield Museums
3.0
mi
Amusement Park
Szot Park
2.0
mi
West Springfield 15
3300 ft
Monastery
Mother Of God Dominican Nun Monastery
2500 ft
Q Pin 2's
3200 ft
Western Mass Precision Inst
3400 ft
Pinnacle Raceway
3600 ft
Saint George Greek Orthodox Church
4800 ft
Springfield Street Historic District
1.3
mi
Movimiento Iglesia Christiana Church
1.1
mi
Church
Bible Baptist Church
1.2
mi
Museums
Basketball Hall of Fame
3.6
mi
Parks
Van Horn Park
1.8
mi
Amusement Park
Calhoun Park
1.7
mi
Assumption Church
1.2
mi
Grace Episcopal Church
1.3
mi
University
College of Our Lady of the Elm
1.3
mi
Market Square Billiard
1.3
mi
Living-Learning
1.3
mi
Church
Christ's Community Church
1.3
mi
Spanish Apostolate All Souls Church
1.3
mi
City Hall Annex
1.3
mi
Mother of Sorrows Monastery
1.3
mi
United Pentecostal Church
1.3
mi
Public Building
Chicopee City Hall
1.3
mi
Iglesia Bautista Sinai
1.3
mi
21 Edwards St
Dr Seuss National Memorial Sculpture Garden
3.1
mi
Church
all souls church
1.3
mi
Church
Holy Name of Jesus Catholic Church
1.4
mi
Kingdom Hall of Jehovahs Witnesses
1.4
mi
Nearby
Monastery
Mother Of God Dominican Nun Monastery
1700 ft
Restaurants
Friendly's
1200 ft
1094 Riverdale Road
D'Angelo Grilled Sandwiches
3100 ft
1067 Riverdale St
Pizza Hut
1600 ft
1048 Riverdale St
Reviews and Ratings
Feedback from previous guests about their experience.
70%
liked the hotel and would stay again
clean rooms
friendly staff
thin windows
limited dining options
7.0/10
Very good
Rooms
6.5
Location
7.3
Service
7.5
Dining
5.8
Guest reviews
7.0/10
based on 6 reviews
6.9
6.9/10 based on 695 reviews
Robert
United States of America,
May
2024
7.6/10
The hotel is located conveniently near many stores and restaurants, making it perfect for travelers. The rooms are extremely clean, though some may experience noise from the interstate due to thin windows. The service is accommodating and helpful, ensuring a pleasant stay.
Rooms
9.0
The rooms were properly clean and spotless, providing a comfortable stay.
Service
8.0
The staff was very accommodating and helpful, ensuring a pleasant experience throughout my stay.
Location
7.0
The hotel's location is ideal for traveling as it is local to many stores and restaurants, although noise from the interstate may be a drawback.
Dining
6.0
The dining experience was okay, though improvements could be made in offering more variety, especially in terms of fruit.
Facilities
The facilities are adequate, catering to basic needs during the stay.
clean rooms
thin windows
Rod
United Kingdom,
March
2024
6.8/10
My stay at the hotel was a mixed experience. The rooms were comfortable but had some issues like malfunctioning elevator doors and a drafty bath door. The housekeeping was noisy at times, which disrupted our peace.
Rooms
7.0
The room was comfortable but had some maintenance issues like the falling toilet paper holder and a drafty bath door.
Service
7.0
The service was overall helpful and friendly, but housekeeping could be disruptive with noise.
Location
8.0
The location was convenient for our needs, with good access to restaurants and shopping.
Dining
6.0
The dining experience was minimal with tired options, but the Belgian waffles were a standout.
Facilities
6.0
Frank
United States of America,
March
2024
6.4/10
My stay at the hotel had its ups and downs. The location was ideal with plenty of shops and restaurants nearby, making it convenient for my travel plans. However, the rooms could have been better as my initial room was noisy, and I had to be relocated due to maintenance issues with items like the toilet paper holder. The service varied from responsible water safety monitoring to unfriendly encounters, but overall the staff were nice and friendly. The dining experience was decent, with a typical hotel breakfast served. The facilities were generally satisfactory despite some maintenance work going on, and I found the outside area to be a bit noisy at times.
Rooms
5.0
The initial room was noisy and had maintenance issues, but the replacement room was better.
Service
7.0
The staff were nice and friendly, although there were some unfriendly encounters.
Location
8.0
The location was great, with many amenities nearby and convenient for my travel destination.
Dining
6.0
The dining experience was average with typical hotel breakfast options.
Facilities
7.0
The facilities were generally satisfactory.
Ivan
United States of America,
February
2024
7.0/10
Despite the small rooms and noisy slider doors, the hotel offers friendly and helpful service. The location is convenient and clean. The dining experience has room for improvement.
Rooms
6.0
The rooms, except for the small size and noise from the slider doors, were not as clean. The desk lamp looked cheap.
Service
9.0
The staff on all three shifts were always very friendly and helpful.
Location
7.0
The location was great, right off the highway with plenty of shops and restaurants nearby. However, there were disturbances like loud noise.
Dining
6.0
The dining experience was okay but could improve with more options.
Facilities
7.0
Facilities were satisfactory, with shops and commercial services available.
Louis
United Kingdom,
September
2023
6.8/10
Upon arrival, the hotel room was comfortable and clean, though the initial coldness and faint smell of cat urine were off-putting. It would have been more convenient if the hotel opened earlier on Sundays. The staff showed a mix of service levels, from cleaning and restocking diligently to being unenthusiastic and cut-and-dry when asked for assistance.
Rooms
7.0
The room was comfortable and clean, despite the initial coldness and faint odor.
Service
6.0
The staff's service varied, from attentive cleaning and assistance to unfriendliness and lack of enthusiasm.
Location
7.0
The hotel is conveniently located near a variety of stores and restaurants, though noise from the interstate may be disruptive.
Dining
7.0
Facilities
7.0
The hotel facilities were adequate, with convenient access to the pool area from the building.
Ruth
United Kingdom,
August
2023
6.6/10
The hotel is conveniently located near various amenities and attractions, but there were some concerns about safety. The rooms had some outdated aspects and maintenance issues, but they did come with useful amenities like a microwave and mini-fridge. The service was notable for being considerate and courteous, especially during a crisis. The dining experience could use improvement in terms of variety and quality. Overall, it's an okay place, but with some areas needing attention.
Rooms
6.0
The rooms were somewhat outdated with stained carpets and maintenance issues like a dripping shower. However, they were equipped with a microwave and mini-fridge with a freezer.
Service
8.0
The staff was very polite and courteous, going to great lengths to assist my family during a crisis.
Location
7.0
The location was convenient to various attractions in Springfield, such as the Basketball Hall of Fame and The Big E. However, there were some safety concerns related to the surroundings.
Dining
5.0
The dining experience was inconsistent, starting okay but declining over subsequent days. The quality was lacking, with diminishing food options.
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